You have to install the Arlo security camera app in your device and to get access to your account. You need to click on the Arlo Sign in option. After that, you need to enter your correct email address and password or username. You need to ensure that you are using an accurate email address, username, and password. Then you have to click on the add option. Get further information from the Netgear accredited team. They are 24×7 ready to help you.