Google Help Center to solve the problem
Our service offers direct and first-level contact with Google’s technical support team that translates into efficient management, monitoring and resolution of incidents, adapted to the needs of each client.
Our goal is to carry out the entire process from the beginning of the project, based on the knowledge we have thanks to our familiarity with the processes and needs of each of our clients during the project.
The Google support service offer includes:
- First level Google help center in Spanish and English.
- Access to our support portal. A centralized and intuitive system with direct access to our engineers. Awareness, at all times, of past incidents, open incidents and their status. In addition, we also offer telephone access to our engineers.
- Commitment to answer any questions within 24 hours. For high priority cases (P1), the response time is less than 4 business hours.
- Relationship management with Google. We act as intermediaries regarding any problem with Google. This provides more fluid, fast and effective communications.
- Close contact and support regarding any questions or concerns.
- This includes two contact persons (POC) in the portal with the possibility of hiring more POC.
- Discounts on courses and webinars.
- Monthly newsletters for administrators and users to keep them updated and facilitate change management.