Global Citizen Services AI Market: Industry Analysis and Forecast (2019-2026)

February 18, 2021

Global Citizen Services AI Market was valued at US$ XX Bn in 2018 and is expected to reach US$ XX Bn by 2026, at a CAGR of XX % during a forecast period.

Artificial intelligence (AI) has helpful applications in various areas of government, including traffic management with data collected in real time from CCTV cameras, traffic lights, and other sources aiding traffic flow optimization and consumer service centers manned by robots that use AI to answer questions. Algorithms and machine learning techniques, in which computers analyze huge amounts of data to detect statistical patterns and develop models that can be used to make accurate predictions, are quickly becoming key tools for governments.

The report study has analyzed revenue impact of covid-19 pandemic on the sales revenue of market leaders, market followers and disrupters in the report and same is reflected in our analysis.

Major driving factors of the market are an integration of artificial intelligence (AI) and analytics with citizen services, necessary for information technology modernization and increasing the demand for automation technology. Opportunity faced by citizen services market is increasing demand for citizen services AI. However, lack of awareness among government organizations about new technologies and lack of expertise and infrastructure among end users are the hindering factors for the market growth.


Major leading players including in the global citizen services AI market. The Alibaba is the global leading provider of public cloud services. The company provides to government agencies with an end-to-end solution with a machine learning platform for AI services. The platform supplies a visualized web interface and powerful computing capabilities; it relies on Alibaba Cloud distributed computing clusters to meet the demands of its consumers and raise its growth.

Scope of the Global Citizen Services AI Market

Global Citizen Services AI Market, By Application

• Traffic and Transportation Management
• Healthcare
• Public Safety
• Utilities
• General Services
Global Citizen Services AI Market, By Technology

• Machine Learning
• Natural Language Processing
• Image Processing
• Face Recognition
Global Citizen Services AI Market, By Region

• North America
• Europe
• Asia Pacific
• Middle East and Africa
• South America
Key players operating in the Global Citizen Services AI Market

• Servicenow
• Microsoft
• Accenture
• Intel
• Alibaba
• Tencent
• Pegasystems
• Baidu

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