Conflict management training course introduces core principles behind conflict management containing a rich selection of exercises, practical activities and case studies.
The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
By the end of this course, participants will be able to:
- Recognise conflicts and their escalation over time so you can address them more effectively
- Select an appropriate conflict resolution style based on your needs to get maximum results
- Manage your emotions and influence others emotionally when in conflicts
- Recognise Tactical Approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing
- Negotiate over what you want and move on to a win/win outcome
- Prevent destructive conflicts at the workplace